Shipping policy

Where we ship

We ship to Canada and the contiguous United States. Delivery times and costs for each country are below.

Canada

We ship everywhere in Canada except the Northwest Territories. We can't deliver to P.O. Boxes.

Delivery usually takes 1 to 3 business days. The estimate for your address is shown at checkout.

Shipping is free on orders of $50 or more. Orders under $50 ship for a flat $25.

United States

We ship to the contiguous United States only. We can't deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes or APO and FPO addresses.

Delivery usually takes 1 to 5 business days. The estimate for your address is shown at checkout.

Shipping is free on orders of $50 or more. Orders under $50 ship for a flat $25.

Carriers

We ship with trusted carriers such as Purolator, FedEx and UPS. Rugs 9' x 12' and larger travel by freight truck, and the carrier will contact you to arrange delivery.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take up to 48 hours to begin updating with the carrier.

Questions

Email info@rugbranch.com and our team will help, Monday to Friday, 9 am to 5 pm ET.

Common questions

Can I change my shipping address?
If your order hasn't shipped yet, email info@rugbranch.com with your order number and the new address. If it has already shipped, the carrier may be able to redirect it. Look up your tracking number on the carrier's website and choose Manage Delivery.

What if my package is delayed?
Check the tracking link in your shipping confirmation email for the latest updates. Delays can sometimes happen because of weather or carrier issues.

Will my order need a signature?
That depends on the carrier delivering your order. Check your tracking information or contact the carrier for details.

My tracking hasn't updated. What should I do?
Tracking can take up to 48 hours to update after your order ships. If it still hasn't changed after 2 business days, email info@rugbranch.com with your order number. Our team is available Monday to Friday, 9 am to 5 pm ET.