Register your rug
Every Rug Branch rug comes with a one year limited manufacturing warranty, wherever you bought it. Register within 30 days of your purchase to activate your cover.
- One year of coverRegister within 30 days of purchase and your rug is covered against manufacturing defects for one year from your purchase date.
- Fast helpEmail us your order number and a few photos, and we reply within 1 to 3 business days.
- Made to lastOur kids rugs and selected designs are OEKO-TEX® certified and tested for harmful substances. Our hand knotted rugs can take up to a year to make.
- A gift to shareRegister and get a friends and family code to share with the people you love.
Register within 30 days of purchase to activate your warranty. Questions? Email info@rugbranch.com.
What your warranty covers
Who is covered. The original purchaser of a Rug Branch rug, bought on rugbranch.com or from another store, for one year from the purchase date. The warranty must be registered on this page within 30 days of the purchase date. Rugs registered after 30 days are not covered. The warranty is not transferable.
What is covered. Defects in materials and workmanship under normal home indoor use, including backing that separates, edges or binding that unravel, fringe that detaches, dye that bleeds under normal use, and weaving or finishing faults present when the rug was made.
What is not covered. Normal wear and tear such as pile flattening, shedding and softening; sun fading; damage from pets, spills, stains, burns, cuts or accidents; water, flooding, damp or mould; improper cleaning or harsh chemicals; small variations in colour or texture from photos or between dye lots; and commercial, outdoor or stair use. Hand knotted rugs are made by hand and can take up to a year to make, so small irregularities are part of their character, not a defect.
How to make a claim. Email info@rugbranch.com with your order number, where you bought the rug, clear photos of the rug and a close photo of the issue. We reply within 1 to 3 business days.
What we do. If a claim is approved, we will repair the rug, replace it, or issue store credit, at our choice. If the same rug is no longer available we may offer a rug of equal value. Our liability is limited to the price paid for the rug.
Registration is required to activate your warranty. It also keeps your details on file so we can help you faster.
Questions
Do I have to register to be covered?
Yes. Register within 30 days of your purchase date to activate your one year warranty. Rugs registered after 30 days are not covered.
I bought my rug from another store. Is it covered?
Yes. Rug Branch rugs are covered wherever you bought them. Choose where you bought it on the form and enter the order number from that store.
How do I make a claim?
Email info@rugbranch.com with your order number, where you bought the rug, and photos of the rug and the issue. We reply within 1 to 3 business days.
Will you email me?
Only if you tick the box to hear from us. Either way we keep your registration on file, and you can unsubscribe from our emails at any time.
What is the friends and family code?
FAMILY10 gives 10% off orders of $50 or more at rugbranch.com, one use per customer.