Rug Branch ships to anywhere in the U.S and Canada (excluding Alaska and Hawaii).

Please note, we do not deliver to P.O. Boxes (including APO and FPO) or U.S. Territories. If your order includes a P.O. Box address, our Customer Care team will contact you for an alternative address. If we do not receive a response within seven days from the original order date, your order will be canceled.

For customers in other countries, please contact our Customer Care team at with your name, country, and email.

At Rug Branch, we aim to ship your order within 1 to 2 days, with delivery typically taking an additional 1 to 5 business days.

If your order is delayed beyond the stated timeframe, please wait at least 48 hours for the tracker to update before reaching out to our Customer Care team.

To track your order, please follow these steps:

  1. Log in to your account using the credentials you used when placing your order.
  2. Navigate to your "My Account" dashboard.
  3. Locate "Order History" to see a list of your recent orders.
  4. Find the specific Order # you wish to track and click on it.
  5. You will see the order status, which will either be "Fulfilled" or "Unfulfilled".
  6. Under the order status, you will find a "Track Shipment" link. Click on this link.
  7. You will be redirected to the shipping carrier's page where you can view the live updates and current status of your shipment.

If you encounter any issues or have further questions about tracking your order, please don't hesitate to contact our Customer Service team at for assistance.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information for the shipping carrier at hand. You can use this information to monitor the status of your shipment.

If your order with Rug Branch has not yet been shipped:

Kindly reach out to us at with your order number and the updated shipping address.

If your order has already been shipped:

To expedite changing your shipping address, we recommend using FedEx or UPS Delivery Manager. Simply log in with your order tracking number on the carriers website and navigate to "Manage Delivery," and select "Deliver to Another Address."

Please ensure to monitor your spam/junk mail folders for our communications, as they may occasionally bypass your inbox.

Yes, we offer expedited shipping options for faster delivery. During checkout, you can select expedited shipping services available for your location.

If your package is delayed beyond the estimated delivery date, please check the tracking information provided in your shipping confirmation email for updates. Delays can sometimes occur due to weather conditions, carrier issues, or other unforeseen circumstances.