Here at Rug Branch, we want you to be completely satisfied with your purchase from That's why we offer hassle-free returns within 30 days of delivery.

To ensure you receive a full refund, just make sure the item you're returning is in top-notch condition. Here's what we mean:

  • It should be free from any unwanted debris like pet hair, dirt, or grass stains.
  • Make sure there are no signs of wear, washing, or improper care, and be mindful of any other damages that could occur to the rug before it's returned.

Rest assured, every returned item goes through a careful inspection. Unfortunately, items that aren't suitable for resale won't qualify for a refund.

When sending your item back, please use the original packaging or something equally protective to prevent any damage during transit.

Once we receive your return, refunds are processed back to the original form of payment used during your purchase.

Your satisfaction is our priority at Rug Branch. If you have any questions or need assistance with your return, don't hesitate to reach out to us. We're here to help!

At this time, Rug Branch does not offer exchanges for any products purchased from our website, We apologize for any inconvenience this may cause.

For our esteemed customers in the U.S. and Canada: If you made a purchase on our website,, and received your order within the last 30 days, we've streamlined the return process for your convenience. Simply email us at with your order number, and we'll promptly assist you. We'll provide you with a prepaid return label to ensure a smooth return experience. Please note that a $25 processing fee per item will be deducted from your refund.

Whether you're in the U.S. or Canada, our commitment is to facilitate a seamless return process. If you have any inquiries or require assistance, please do not hesitate to contact our dedicated Customer Care Team at Your satisfaction is paramount, and we're dedicated to assisting you every step of the way.

At Rug Branch, we aim to make your return experience as efficient as possible. After receiving your returned item, we typically process refunds within 5-7 business days. Rest assured, we prioritize accuracy and speed in handling returns. If you have any questions or need assistance, please reach out to us at Your satisfaction is our priority.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed within 5-7 business days, depending on your payment method.

Please contact us immediately at with your order number and details of the issue. We will work swiftly to resolve any problems with your order.

If you receive an incorrect item, please contact us immediately at with your order number and details of the item received. We will arrange for the correct item to be shipped to you promptly and provide a return label for the incorrect item.

Orders can typically be canceled if they have not yet been processed for shipping. Please email us at with your order number as soon as possible to inquire about cancellation.